News

13 Oct 2025

Richard Susskind tells CII conference delegates: Build the AI systems that will replace old ways of working

Professor Richard Susskind, author of How to think about AI told delegates of this year’s Chartered Insurance Institute (CII) conference to think ahead, as ‘the market will seek different ways of delivering the outcomes that you deliver’.

08 Oct 2025

David Irvine to leave the Chartered Insurance Institute

After more than 18 years of service, David Irvine has announced that he will be stepping down from his role as National Membership and Engagement Manager at the Chartered Insurance Institute (CII), effective Friday 28th November 2025.

08 Oct 2025

Evolving the Partnership - October Update

The regional membership team continue to work on projects, process and protocol to further move forward the Evolving the Partnership initiative which focuses on the three overarching themes of Volunteer Engagement, LI Visibility and LI Proposition Development.

26 Sep 2025

New CII report highlights key challenges in Consumer Duty Board reporting

A new report from the Chartered Insurance Institute (CII) highlights the key challenges faced by firms when producing Consumer Duty Board reports. ‘Knowing what data to include’, ‘Availability of appropriate data’, and ‘Integrating data’ were some of the areas found to be the most challenging, with an increase in firms reporting difficulty in ‘Showing the relationship between different data sets’ and ‘Manually entering data’ since 2024.

25 Sep 2025

Opportunity for Six-Month Follow-Up to Annual Review & Development Plan

As part of our commitment to supporting institutes in delivering the best possible service to their members, we would like to remind you that local institutes may request a six-month follow-up meeting to the Annual Review and Development Plan discussion.

10 Sep 2025

Review and Development Plan 2025 + 26 – what’s changed?

The regional membership team contacted each local institute president earlier this year to inform them that the annual review and assessment plan has changed for 2025+26. So, what’s new?

10 Sep 2025

Evolving the Partnership – September Update

The Evolving the Partnership initiative focuses on three overarching themes of Volunteer Engagement, LI Visibility and LI Proposition Development. The initiative is the basis of all the work currently being undertaken by the regional membership team.

04 Sep 2025

Consumer satisfaction with insurance rises in latest public trust data

New data published by the Chartered Insurance Institute (‘CII’) today (3 September 2025) reveal that consumers believe insurers are doing more to build trust, but there is still plenty of opportunity for them to go further.

05 Aug 2025

CII Honours Local Institute Volunteers

The Chartered Insurance Institute (CII) honoured its most dedicated members during the Local Institute Volunteer Awards at the Network Conference 2025, held at Cameron House, Loch Lomond.

05 Aug 2025

Edward Grant appointed Disability and Access Ambassador for Insurance

The Minister for Social Security and Disability the Rt Hon Sir Stephen Timm MP has announced the appointment of nine new Disability and Access Ambassadors to help ensure that businesses are doing all they can to support their disabled customers and employees. The Chartered Insurance Institute are delighted that Eddie Grant, a long-standing member, will be representing the Insurance sector.

01 Aug 2025

Introducing five newly Chartered corporate firms

Five insurance and financial planning firms have achieved Chartered Insurance Institute (CII) Chartered status in the second quarter of 2025. Chartered status is a symbol of technical competence and signifies a firm’s public commitment to professional standards.

24 Jul 2025

Local Institute Website Design Refresh – Content Freeze Notification

Thank you for your continued patience with the Local Institute Website Design Refresh. This work is part of the CIIs broader Customer Insights project to modernise our systems and enhance our member communications.